Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino itself or an independent support service. We research and write about new casinos not on GamStop for UK readers — we do not run any of the sites we cover, hold customer accounts, process payments or release withdrawals.
The fastest route is email. Write to [email protected] with a clear subject line and the detail listed further down. A member of the team reads every message and replies in person, usually within two working days. Busy weeks can stretch that a little.
Before you write: is this a question for us or for the casino?
Most messages that reach us fall into one of two piles, and knowing which yours is in will save you several days.
| Your question | Who to contact |
|---|---|
| Something on our comparison pages looks wrong or out of date | Us — corrections are welcome and we act on them |
| How wagering requirements, RTP or bonus expiry generally work | Us, or the explanations across our guides |
| A pending withdrawal, a blocked account, a bonus that did not credit | The casino's own support team first, in writing |
| Identity documents, source-of-funds requests, account verification | The casino — only it can review your documents |
| You want to stop gambling or restrict your access | GamStop, GamCare and the tools listed below |
| Commercial, affiliate or media enquiries | Us — say who you represent in the first line |
How we make money, and why it does not buy a position
We should be straightforward about this before you read another word of our rankings. Non Gamstop Casinos earns commission when a reader opens an account through some of the links on this site. That revenue pays for the research. It does not decide who appears, in what order, or what we say about them — our editorial ratings and our criticisms are written independently, and operators cannot pay to have a limitation removed. If you believe a write-up reads like an advert rather than an assessment, that is exactly the kind of message we want in the inbox.
What to include so we can actually help
- The casino name, exactly as it appears on the site you used.
- The page on Non Gamstop Casinos you are referring to, if any.
- Dates in UK format (for example 14/03/2026) and amounts in pounds sterling.
- What the operator has already told you, copied rather than summarised.
- Screenshots of terms you are querying — bonus expiry, maximum bonus bet, cashout caps.
Please do not send us passwords, full card numbers, or copies of your passport or driving licence. We have no use for them and no need to hold them.
Questions about the casinos we rank
Readers frequently ask us to explain a specific headline offer rather than a general principle. Here is the level of detail we can give, using three of the highest-rated entries on our best non GamStop casinos list. In every case the figures below are the operator's own advertised terms, not tested results, and the conditions attached matter more than the headline number.
Betmica — the biggest advertised headline, and the biggest caveat
Betmica sits top of our list on an editorial rating of 10.0, largely because its offer is structured across a package rather than a single deposit and its slots range is broad. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. Read that as a ceiling, not an expectation: percentages of that size are normally spread over several qualifying deposits, and a bonus of £5,700 would require a deposit far beyond what most readers intend to fund. The limitation worth weighing is the arithmetic — a large percentage bonus usually arrives with wagering requirements that scale with it, plus a maximum bonus bet and a cap on how much of a bonus win can be withdrawn. Check the minimum deposit, the wagering multiple, whether it applies to bonus only or deposit plus bonus, and the expiry date before you opt in. If those terms are not clearly published, that is a reason to email us and a reason to be cautious.
Kikibet — a smaller multiplier, same questions to ask
Rated 9.9, Kikibet earns its place for a welcome package that is easier to read at a glance: 350% up to £5,555 and 300 free spins. A lower multiplier than the top entry generally means a lower playthrough total in absolute terms, which suits readers who intend to deposit modestly. The drawback is that free spin allocations of this size are almost always released in daily tranches on named slots, with their own separate expiry and often a cap on winnings converted from spins. Spins you never get round to using are spins you never had.
Betninja — flat-value bonus, clearer maths
Betninja, rated 9.8, is on the list for a different reason: £1,000 bonus and 100 free spins to all new players is a flat cash-value offer rather than a percentage, so the maximum exposure is easier to calculate before you commit. That clarity is the point. The limitation is that flat offers of this shape frequently carry minimum qualifying deposits and restricted game contribution — slots typically count in full towards wagering while table games, blackjack and roulette in particular, may contribute a fraction or nothing at all. If you intend to play live dealer games, a slots-weighted welcome bonus may be worth declining outright.
Where the rest of the list sits
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Note the currencies. Several of these offers are advertised in euros or dollars. If your account is not held in GBP, deposits and withdrawals are subject to currency conversion, and both your bank and the operator may apply a spread or fee. Ask the casino directly whether a GBP account is available to UK customers before you deposit — do not assume it from a pound sign in the marketing.
Payment questions we can and cannot answer
We can explain how each payment route generally behaves at offshore casinos. We cannot tell you why your specific transaction is pending, because we have no access to any operator's back office.
- Debit cards — the most common UK deposit route. Deposits are usually instant; credit cards are prohibited for gambling in Great Britain. Card withdrawals typically take a few working days once approved.
- Bank transfers — useful for larger amounts and higher withdrawal limits, slower to land, and sometimes subject to a minimum.
- E-wallets — generally the quickest withdrawal route once verification is complete. PayPal is rarely available at casinos outside the Gambling Commission's remit, so verify rather than assume; Skrill, Neteller and Paysafe-branded options appear more often. Note that some operators exclude e-wallet deposits from bonus eligibility.
- Cryptocurrency — offered by a number of offshore sites, with fast processing but exchange-rate exposure, network fees and no chargeback route. CoinPoker's offer, advertised in dollars, sits in this category.
Whatever the method, expect a pending period, a monthly or weekly withdrawal limit, and mandatory KYC identity verification before the first payout. Source-of-funds checks are normal on larger balances. Complete verification when you open the account, not when you are waiting on money — it is the single most common cause of the delays readers write to us about.
What is actually on offer at these sites
If your message is about finding a particular kind of game, it helps to know the categories. Slots dominate these lobbies and vary enormously by return to player percentage and volatility — high-volatility titles pay less often and more heavily, which is worth understanding before a bonus playthrough. Progressive jackpot slots pool stakes across operators and frequently contribute differently to wagering. Table games cover blackjack, roulette and baccarat in RNG form, while live dealer rooms stream the same games with human croupiers and are the category most often excluded from bonus wagering. Mobile play is browser-based at most of these sites rather than app-based.
Sports betting enquiries
Several operators on our list run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. The betting side works differently from the casino side in ways that catch readers out: free bets carry minimum qualifying odds (commonly around 1.50 in decimal terms), stake is usually not returned with winnings, and cash-out availability varies between pre-match and in-play markets. Accumulators and bet builders have their own exclusions from promotional offers, and esports markets are sometimes settled under separate rules. If you are asking us about a sportsbook promotion, tell us which one — casino and betting terms are rarely the same document.
Regulation, eligibility and what we cannot do for you
The casinos covered here are not licensed by the UK Gambling Commission. They operate under overseas licences — Curaçao is the most common — which is why they are not connected to GamStop, the free self-exclusion scheme covering operators licensed in Great Britain. That distinction has real consequences, and we will not soften it: accepting British customers is not the same as being authorised to serve them. Outside the Commission's remit you do not have access to UK statutory dispute routes, the Commission cannot intervene on your behalf, and protections around deposit limits, advertising and complaint handling depend entirely on the overseas regulator and the operator's own terms. Every player must be 18 or over, and account terms generally allow an operator to void winnings where age or identity cannot be verified.
We cannot recover funds, escalate a dispute, reverse an account closure, or shorten a GamStop exclusion period. Nothing on this site is a guarantee that any casino is safe or that any withdrawal will be paid. If a complaint stalls, ask the operator in writing for its formal complaints procedure and the name of its alternative dispute resolution body, then keep every reply.
If gambling has stopped being a leisure activity
Please do not email us for support instead of contacting people trained to give it. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GamStop lets you self-exclude from all Gambling Commission-licensed sites for six months, one year or five years. Blocking software such as Gamban or BetBlocker, together with bank gambling blocks, closes routes that self-exclusion alone does not. Gambling is never a way to make money or fix a financial problem, and if it is being used that way the helpline is the right call before anything else.
Corrections, and how we assess what we publish
Our ratings come from desk research: published terms and conditions, licensing information, payment and withdrawal policies, game libraries and software providers, and the clarity of each operator's own disclosures. We have not deposited, played or withdrawn at these sites, and we do not present advertised processing times as measured results. Where something is an operator claim rather than a verified fact, we say so. Commercial relationships play no part in rank order. Offers and terms change without notice — the details on this page were checked on 26 September 2026, and if you find one that no longer matches the casino's own site, tell us and we will amend it.
Thanks for reading. Email [email protected] whenever something here is unclear, incomplete or simply wrong — a short, specific message gets a faster and more useful answer than a long one.